Let me preface this by saying that I am a Died in the wool Dillon fan. For 13 years, all of my reloading equipment has been Blue, and as far as I am concerned, their service is top notch. Immediate shipping of new parts, press rebuilds, etc., at no cost, has won me over.
With that said, I purchased a used RCBS Rock Chucker and Uniflow powder measure (primarily for rifle load development - it's a little easier on a non-progressive). The powder measure was missing the large measuring screw that sets the powder level in the large cylinder. An annoyance, but what can you expect buying stuff used?
Called RCBS, explained the problem, and they are shipping one out. I had my credit card in my hand, and when I asked the price, I was told "No charge." I explained again that I had purchased the equipment used, was not the original owner, and I again asked the price. They refused to take my money. Wouldn't even let me pay for shipping.
It really is a pleasure to do business with a company that understand's the value of treating customer's right.
Kudo's to RCBS for great service!
With that said, I purchased a used RCBS Rock Chucker and Uniflow powder measure (primarily for rifle load development - it's a little easier on a non-progressive). The powder measure was missing the large measuring screw that sets the powder level in the large cylinder. An annoyance, but what can you expect buying stuff used?
Called RCBS, explained the problem, and they are shipping one out. I had my credit card in my hand, and when I asked the price, I was told "No charge." I explained again that I had purchased the equipment used, was not the original owner, and I again asked the price. They refused to take my money. Wouldn't even let me pay for shipping.
It really is a pleasure to do business with a company that understand's the value of treating customer's right.
Kudo's to RCBS for great service!