Two months ago I purchased Heinie strait eights for my Kimber and had a local smith install them for me. Had used the gun a number of times with good results until a recent IDPA match. I brought my gun up on target and no front site. The front site had sheared from the base.
I contacted Richards shop and his assistant informed me they had not had this problem in the past and could I mail the slide to them. I did not expect to see the slide for a month or so but not only did they get it fixed in less than two weeks there was no charge. That is solid customer service and product support.
Thank you.
The Guy in Hawaii
I contacted Richards shop and his assistant informed me they had not had this problem in the past and could I mail the slide to them. I did not expect to see the slide for a month or so but not only did they get it fixed in less than two weeks there was no charge. That is solid customer service and product support.
Thank you.
The Guy in Hawaii
